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  • How should I care for my custom wig from Lace by Kee ?
    A: At Lace by Kee, we understand the importance of proper maintenance for your custom wig. To care for your wig, (If you decide to wash your wig) We recommend using a sulfate-free shampoo and conditioner to gently cleanse the hair and keep it hydrated. It's important to comb the hair from the ends to the roots to prevent tangling, and to store the wig on a wig stand to maintain its shape and prevent matting. Additionally, we advise against using heated styling tools frequently, and when you do, use a heat protectant to shield the hair from damage. Lastly, avoid exposing the wig to harsh chemicals or prolonged sun exposure, as this can cause damage and discoloration. By following these care instructions, you can help extend the lifespan and maintain the natural luster of your custom wig from Lace by Kee.
  • How do I know which lace frontal wig is best suited for me ?
    When choosing a lace frontal wig that suits you, consider factors such as your face shape, lifestyle, and personal style. At Lcaebykee, we offer a variety of lace frontal wigs tailored to different face shapes, including round, oval, square, heart, and diamond. Additionally, consider your lifestyle and the level of maintenance you are willing to commit to. If you lead an active lifestyle, you may prefer a low-maintenance wig that requires minimal styling. Lastly, your personal style and fashion preferences should also guide your decision. Our wide range of lace frontal wigs includes different textures, lengths, and colors to cater to diverse style preferences. Feel free to consult with our experts to find the perfect lace frontal wig that suits you best.
  • What are the delivery times for wigs purchased from Lace by kee?
    A: At Lace by kee, we understand the importance of receiving your wig in a timely manner. Our standard delivery time for wigs is 7-10 business days, as each wig is carefully crafted and customized to ensure the highest quality. We also offer expedited shipping options for an additional fee if you need your wig sooner. Additionally, please note that delivery times may vary depending on your location and any unforeseen shipping delays. Rest assured, we are committed to providing a smooth and efficient delivery process for all of our valued customers.
  • What is Lace by kee’s refund and returns policy ?
    A: At Lace by kee, we take pride in creating high-quality custom frontal wigs for our clients. However, we understand that there may be rare cases where a refund or return is necessary. If you are dissatisfied with your custom frontal wig for any reason, please contact us within 7 days of receiving your order to discuss the issue. We will assess the situation on a case-by-case basis and may offer a refund or exchange if the wig is in its original condition and has not been worn or altered. We take hygiene and quality very seriously, so we cannot accept returns of wigs that have been worn, styled, or tampered with in any way. Please note that shipping and handling fees are non-refundable, and the customer is responsible for return shipping costs. Custom frontal wigs that are made-to-order may be subject to a restocking fee. We strive to ensure complete customer satisfaction, so if you have any concerns about your custom frontal wig, please reach out to us and we will do our best to find a suitable solution. Thank you for choosing Lace by kee for your custom frontal wig needs.
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